Joe Murphy (@libraryfuture) is an innovative librarian at the prestigeous Yale University. He recently gave a presentation to the Handheld Librarian Online Conference on the use of SMS in libraries. The presentation is well worth viewing and is certainly one worth considering.

Joe’s presentation was amongst the most highly rated at the conference. What does it mean for school practitioners though? If this is the way customer service is headed in libraries, how can we incorporate these technologies into schools when so many schools have bans on mobile phones? Would love any comments.